Becoming a verified Pachetto driver: the full process
What verification means on Pachetto, what documents you need, how long it takes, and what unlocks once you're verified. Step-by-step driver onboarding guide.
Verification is what separates Pachetto from informal Telegram groups and Facebook trip-sharing pages. When a customer sees the Verified badge on your profile, they know our team has checked your identity, your vehicle, and your driving credentials.
What we check
- Identity. Government-issued ID (passport or national ID card). We match the name and photo to the account.
- Vehicle ownership. Vehicle registration document showing you (or your company) as the owner, plus a clear photo of the vehicle with visible licence plate.
- Driving licence. A valid licence for the category of vehicle you'll drive.
- Phone number. A working number we can reach you on, verified via SMS code.
Optional but recommended
- Company registration if you're operating as a business — unlocks the Company badge.
- Additional vehicles — if you operate a small fleet, add each vehicle so customers see exactly what their parcel will travel in.
How long does it take?
- Same-day if you submit complete documents during business hours (Mon–Fri, 9:00–18:00 EET).
- 1–3 business days otherwise.
You can use the app while pending: create draft trips, set up your default pricing, and configure collection options. You just can't accept bookings until the verification badge appears on your profile.
What unlocks when you're verified
- Verified badge on your driver profile and on every trip card.
- Accept bookings from customers.
- Appear in search results — unverified drivers are filtered out by default.
- Live GPS tracking is enabled automatically (you can disable it per-trip in settings if needed).
- Higher trust → better conversion — verified drivers get roughly 3× more bookings than unverified ones at the same price.
Maintaining your verification
Verification doesn't expire automatically, but it can be revoked if:
- A customer reports a serious issue (fraud, theft, dangerous driving) and our team confirms it.
- Your driver rating drops below 3.5 stars over 10+ trips.
- We can't reach you for 90 days.
In those cases we contact you first and walk through what needs to change. Most issues are fixable.
Ready to get verified? Open the Become a driver page, fill in your details, and upload your documents in one go.